Carol is our administrative assistant and has the pleasure of assisting the General Manager, CEO, and Bookkeeper with day-to-day tasks that help us maintain a high level of customer support and satisfaction. Outside of work, she enjoys many activities...
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Matt Ward helped us design our website and gave great guidance on ways to improve visibility.... View More Testimonials
Staff
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Want a super quick synopsis of who does what?
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Matt Ward - President/CEO
"Oh My God!" - Matt Ward
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With experience as a software quality assurance analyst, Internet services professional, and entrepreneur working for and with a Who's Who list of major regional and national companies, Matt is a web and social media expert, thought leader, and sought-after speaker. He has delivered informative how-to presentations at a wide range of events, including appearances at a number of regional chambers of commerce, business expos, corporations, small business associations, and other business groups.
As the commander-in-chief of inConcert Web Solutions, Matt oversees the direction of the company, manages sales personnel, and develops search engine marketing strategies for clients. Since founding the company in 2002, Matt has successfully directed inConcert's daily operations and growth.
In September 2011, Matt was honored by the Worcester Business Journal as one of the "40 Under 40" top area business leaders - forty professionals under the age of forty chosen for their outstanding leadership and dedication both in their industries and their communities.
As a thought leader with extensive expertise in web development, Internet strategies, and social media promotion, Matt is a frequent contributor and interviewee for many local and regional publications and professional organizations, including the New England Real Estate Journal, the Worcester Business Journal, The Gardner News, and the Connecticut Business and Industry Association.
Prior to founding inConcert, Matt worked for international web portal powerhouse Lycos where he worked with industry giants such as Google, Yahoo!, and MSN to develop a keyword bidding management system for the pay-per-click industry.
View Some of Matt's Articles Here:
- Worcester Business Journal - June 22, 2009 (10 Things I Know About ... SEO)
- Worcester Business Journal - August 20th, 2007 (Making Each Click Count)
- Worcester Business Journal - December 24th, 2007 (Web vs. Blog Platform)
- New England Real Estate Journal - June 2007
- Construction Business Owner - February 18, 2008 (4 Ways to Increase Web Traffic)
- Fundraiser.com - February 18, 2008 (Staying In Touch with the Power of Email Newsletters)
- Worcester Business Journal - March 17th, 2008 (Online Newsrooms)
- Quoted in Article: Bouncing Around With Website Metrics - June 7, 2012
- Worcester Business Journal - May 9, 2011 (10 Things I Know About... Selecting A Web Design Firm)
- Worcester Business Journal - November 21, 2011 (10 Things I Know About... Good Web Design)
- Quoted in Article: Businesses Cozy Up To Social Media - March 19, 2012
Listen to Matt on the CBIA Business Minute:
- CBIA Business Minute 1(mp3)
- CBIA Business Minute 2(mp3)
- CBIA Business Minute 3(mp3)
- CBIA Business Minute 4(mp3)
- CBIA Business Minute 5(mp3)
When Matt is not hard at work, you can find him playing Texas Holdem Poker, surfing the web, or watching/playing his all time favorite sport: football. And speaking of football, one surprising fact you probably don't know about Matt is that he played football in high school against NFL tightend Kyle Brady!
Mark Smith - General Manager/Senior Project Manager
Trust in the LORD with all your heart, And lean not on your own understanding; In all your ways acknowledge Him, And He shall direct your paths. Proverbs 3:5-6
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Meet Mark. Mark is our General Manager and Senior Project Manager. Mark has over 35 years of production and project management experience, nicely complementing the reputation of inConcert. Mark started his career at the age of fifteen in the multi-media field, developing audio-visual presentations for companies all over the country. After 20 years in multi-media, Mark spent the next ten years as a graphics and print production manager in the print industry.
With inConcert for over five years now, Mark has been instrumental in the growth of the company. His extensive experience in design, marketing, and business development have guided him in developing our proprietary 70 step website production process, establishing company policies and procedures, and overseeing the implementation of the company’s various development projects and marketing strategies.
Accustomed to meeting tight deadlines, Mark is focused on delivering web and print projects on time and within budget. He takes great pride in providing exceptional, proactive customer service. That's only one of the many reasons why he's been voted Employee of the Month three times (November 2008, April 2009, and May 2009) and Employee of the Quarter twice (1st Quarter 2010 and 2nd Quarter 2011)!
One thing you might now know about Mark is that he is originally from the Athol-Gardner area, but spent twenty years of his life in the Tampa Bay area of Florida. He enjoys time with his family, muscle cars, home renovations, sports collectibles, flea markets, and playing Texas Holdem. Oh, and by the way, he does a killer Woody the Woodpecker impersonation!
Briana Nobrega - Graphic Designer/Assistant Project Manager
"I just like to smile. Smiling's my favorite!" - Will Ferrell, Elf
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Meet Briana. Briana is the Graphic Designer here at inConcert. She also has the responsibilities of Assistant Project Manager. She creates all web, print, and promotional item artwork for our projects. She also assists our Senior Project Manager in organizing and maintaining all open projects. Briana has an Associate's Degree in Graphic Design from Mount Wachusett Community College (MWCC) and a Bachelor of Arts degree in Graphic Communications from Franklin Pierce University (FPU). While in college, Briana helped lead a group called "Stop the Fine Print", a group established to raise awareness about deceptive advertising. Briana was the print designer for the team and created all graphics and posters for the cause. Their accomplishments include writing a bill which Anne Gobi helped to present to the State House.
Briana was a Lab Tech for the Graphic Design department at MWCC and interned for CLM Media, who publish City Living Magazine. Briana has earned various awards throughout her graphics career including: Best of Category - Advertisements (MWCC Spring 2006 juried Graphic Design Exhibit), Best of Category - Poster (MWCC Spring 2006 juried Graphic Design Exhibit), Honorable Mention - Package Design (MWCC Spring 2007 juried Graphic Design Exhibit), Honorable Mention - Promotional Poster (MWCC Spring 2007 j
uried Graphic Design Exhibit), Curriculum Award - MWCC Graphic Design Print Program, Faculty Award - FPU Graphic Communications Department, Employee of the Month - CMWD July 2008 and Employee of the Quarter for the 2nd Quarter of 2010, 3rd Quarter of 2011, and 3rd Quarter of 2012. Briana has also completed the training required to become a Constant Contact Expert. She is a certified Constant Contact Expert in both "The Power of Email Marketing" as well as "Social Media Marketing Made Simple".
When Briana is not working, you can probably find her at the gym, indoor rockclimbing, spending time with friends or family, at the beach, or making a variety of creations (refinishing furniture, painting, baking, you name it!). She is also a certified BTS Group KICK instructor at her gym. Briana's wide variety of interests is illustrated by the fact that before deciding to go to school for Graphic Design, she contemplated becoming either a cosmetologist or a car mechanic!
Carol Parent - Administrative Assistant
"For God didn't send His Son into the world to condemn the world, but that the world, through Him, might be saved." - Jesus
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Meet Carol. Carol is our administrative assistant and has the pleasure of assisting the General Manager, CEO, and Bookkeeper with day-to-day tasks that help us maintain a high level of customer support and satisfaction while contributing to a profitable working environment. "I love the inConcert philosophy and vision and especially enjoy my coworkers. This company is definitely 'team-oriented' and everyone helps each other as needed."
Carol comes from a hospitality-industry and service-oriented background, as she and her husband owned local restaurants and convenience stores. Because of this, she is able to bring many years of customer service and employee-relations experience as well as having a real-world view of what it takes to keep a business going and growing.
Carol is always there to offer a smile and a word of encouragement to all of the office staff…at all times! Our appreciation for her was shown when she was voted Employee of the Quarter for the 3rd Quarter of 2009 and 1st Quarter 2011. She is very much a family-oriented person and loves spending time with her 3 grandchildren. In addition to that, she enjoys playing Scrabble Sprint, reading, and horseback riding. An interesting fact about Carol is that she was kicked in the face by her horse and lived to tell about it even though the doctors kept saying they didn't understand why she wasn't killed!
Karin Morin - Account Executive
"Happiness is a Choice"
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Meet Karin. Karin is one of our account executives. She works with our clients to help assess their needs and determine what solutions we can offer. Karin also handles a lot of our bookkeeping and financial business. In 1979, Karin graduated with Highest Honors from Middlesex Community College with an Associate's Degree in Accounting and then went on to further her education at Bentley College. In 1981, Karin graduated with Honors, receiving a Bachelor's Degree in Accountancy from Bentley College. After graduating from Bentley she took a position with a J.J. O'Brien and Sons, Inc, as their controller. After eight years, she moved on to working in the Accounting department of Emerson Hospital. Other positions she has held have been tax preparer for H & R Block, full-charge bookkeeper for a Open Arms Nursing Home, as well as, a trade show exhibit manufacturing company, Wide Angle Marketing. Karin, also worked part-time as an accounts payable clerk for Mott Iron Works.
Karin is always there to lend a helping hand, even if it's not related to work, which is why she received our Employee of the Month award in March of 2009. She enjoys watercolor painting, scrapbooking, crocheting, sewing, cooking, birdwatching, and rubber stamping. Karin tends to relate life to old songs…she's even been known to sing a few bars!
Jim Schakenbach - Content Writer
"When the going gets weird, the weird turn pro." - Hunter S. Thompson
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Meet Jim. Jim works with our clients to determine and develop site content that truly speaks to their market about what they do. Our clients love working with Jim because in addition to providing excellent content writing services, he is always there to offer a good laugh. Jim has a Bachelor of Arts degree in Journalism from Washington & Lee University. He has also owned and operated two advertising and marketing communications agencies before returning to writing full time. Because of his excellent writing skills, it is no surprise that Jim is an avid reader, but Jim has a "wild" side as well. He loves hiking, biking, snowshoeing, backpacking, canoeing and fishing. He has climbed all 48 4,000-foot peaks in the White Mountains!
Greg Whitehead - SEM/WMP Web Developer and Customer Care Representative
"Insanity: Doing the same thing over and over again and expecting different results." - Albert Einstein
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Meet Greg. Greg previously worked with us when we first started out as Central Mass Web Design. He is now back working as one of inConcert's web developers, dedicating the majority of his time to analyzing and updating our Search Engine Marketing/Web Maintenance Plan client websites. He is always there to make requested changes and offer his advice about what our SEM/WMP clients can do to generate more traffic to their websites and get their search engine rankings up. Our clients can feel confident in Greg's abilities because he has been developing code since 1996 and has an Associates Degree in Computer Information Systems from Mount Wachusett Community College. Fellow employees recognized Greg's dedication by voting him Employee of the Quarter for the 4th Quarter 2010. When he's not hard at work he thoroughly enjoys hitting the billiards! One thing you might not know about Greg is that he has a son named Loki.
Jake McKelvie - Junior Web Developer
"Everywhere is walking distance if you have the time." - Steven Wright
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Meet Jake. Jake comes to us from Hubbardston, MA where he was a graduate of Quabbin Regional High School (Cum Laude we might add). Quabbin is where Jake began his journey as a web developer taking various classes in Web Design and Programming (acing them of course). Jake currently has an Associate's Degree in Computer Information Systems from Mount Wachusett Community College and has demonstrated his ever-increasing knowledge of computer programming by graduating with a cumulative GPA of 3.75. When Jake isn't working hard on your websites, he enjoys playing the guitar, playing wiffle ball, and eating pizza (who doesn't like pizza?) And we just wanted to point out that his favorite color happens to be red (we can only assume he means inConcert red). Jake received our Employee of the Quarter award for his hard work during the first quarter of 2012.
Amy Hopkinson - Social Media & Content Developer / Sales Support Admin
"Success is not the result of spontaneous combustion. You must set yourself on fire." - Reggie Leach
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Meet Amy. Amy is our newest writer and social media specialist. She initiates and maintains content calendars for our Search Engine Marketing clients, writes new blog articles and website content, updates and monitors Facebook and Twitter feeds, as well as providing administrative support for our President/Sales Manager, Matt Ward. She is very friendly, loves meeting new people and she is always happy to help anyone whenever they need a hand. She was the recipient of our Employee of the Quarter for the second quarter of 2012.
Amy is a ninth generation resident of Hubbardston, Massachusetts. In high school, she attended Bancroft School in Worcester and took advantage of the opportunity to spend a semester abroad as a French exchange student. She holds a Bachelor's Degree in Computer Science from Wheaton College in Norton, Massachusetts, where she also minored in Theatre Design and Foreign Languages. She has studied French, Latin, Spanish and Italian, and is considering picking up German classes in the future.
In her spare time, Amy loves to stay busy whether she's reading, baking, mountain hiking, mountain biking, whitewater canoeing, travelling, or spending time outdoors. She also attends a zumba fitness class twice a week and runs an outdoor art club during warmer weather. However, her main passion is photography; she collaborates with bands, athletes, skateboarders, party hosts, event & wedding planners and more.
© 2009 - 2013 inConcert, Inc. Main Office: 55 Lake Street - Suite 210, Gardner, Massachusetts 01440 - 978-632-5300
Sales Office: Chandler, Arizona - 480-299-2786 Site Map